eFrame is the largest and fastest growing provider of managed technology support services to small and medium sized businesses throughout the Midwest.

We are looking for a technical superstar to provide world-class support services to our clients, as well as inspire your teammates to do the same. This position offers the unique opportunity to directly affect the success of your company. Unlike other IT jobs in which you would be part of a cost center, at eFrame YOU are the product we sell!!

Position is responsible for the installation, development, on-going management and support of eFrame services, as well as the migration of legacy technologies to contemporary solutions offered to client by eFrame.

ESSENTIAL RESPONSIBILITIES

• Provide installation, upgrade or desk side support to clients undergoing implementations and/or project activity.

• Follow implementation standards and processes put in place by eFrame as well as make recommendations on improvements to those processes.

• Work with and take direction from eFrame’s Lead Engineers to rollout new clients.

• Manage the implementation projects at the client site when the Lead Engineer is not physically available.

• Routinely work with third party software developers to migrate applications from one OS to another and trouble shoot issues that may arise from these migrations / upgrades.

• Provide end-user desktop support within the clients existing environment while implementing their new environment.

• Research, recommend and implement technology solutions for issues that arise while onsite performing an implementation.

REQUIRED SKILLS

• Bachelors degree in MIS or the equivalent work experience

• 3+ years experience in technology with at least one year in a team lead/ managerial role

• Excellent end-user communication and training skills

• Excellent business writing and communication skills

• Extensive background in data retrieval and migration from a variety of OS platforms

• Extensive background with Microsoft Windows 2000 / XP

• Solid experience with Windows 2000 and superior troubleshooting skills

• Experience designing, architecting, implementing and supporting large, multi-site Windows 2000 / XP environments

• Knowledgeable in supporting TCP/IP & IPX networked devices with a solid understanding of routers

• MCSE required

PREFERRED SKILLS

• CCNE

• Previous end-user helpdesk experience

• Experience in conducting one-on-one and group orientations/training

PHYSICAL REQUIREMENTS

• Carrying a cell phone required.

• Ability bend, crouch, crawl.

• Ability to lift up to 75 lbs.

• Must be able to travel as needed depending on market.

• Ability to type using a keyboard and mouse.

• Safe operational vehicle to travel to customer sites.

• Valid driver’s license and current auto insurance.