Duty/Responsibility:

• Meet with program coordinator weekly.
• Participate in meetings, problem solving discussions, and training seminars as needed to develop strategies for improving or maintaining quality of output.
• Monitor and maintain a database outlining subcontractor employee compliance with Families F.I.R.S.T. training requirements, to include Program Specific Training, Defensive Driving, Mandt/Tact, CPR/1^st Aid.
• Monitor and maintain a database outlining subcontractor compliance with completion of vehicle inspections.
• Gather and aggregate client and case manager satisfaction surveys.
• Prepare a report outlying the results of satisfaction surveys quarterly and submit this report to the Director of Safety and In Home Services by the 10^th of each month directly following the end of the quarter.
• Complete and submit weekly statistics forms to the Program Coordinators and Director of Safety and In Home Services each Monday by 9:00 a.m. for statistics gathered the previous week.
• Monitor service plan completion date And Assure that follow up is done to obtain family signatures on the service plan within three weeks of family /client intake.
• Monitor NCFAS completion date to ensure that Team Leaders are completing these within two weeks of family/client intake.
• Review monthly summaries to ensure that this document is completed by the 10^th of each month for each family/client receiving services through the Families F.I.R.S.T. program.  (This is inclusive of Visinet Incl. and all subcontracting agencies).
• Research and provide documentation to Program Coordinators and/or Director of Safety and In Home Services with regard to any issues related to job performance, customer services, customer satisfaction, and/or inadequate documentation as directed.
• Consistently review Continuous Quality Improvement (CQI) plan and make sure that all is being carried out within the agency on a daily basis by all employees.
• Ensure that Health Insurance Portability and Accountability Act (HIPAA) standards are maintained throughout the agency.
• Monitor the basic quality of each document (Service Plans, NCFAS, and Monthly Summaries) to ensure that it is completed.
• Establish and maintain open lines of communication with subcontracting agency contacts to include weekly contact and follow up regarding documentation.
• Assist in the development and maintenance of the Families F.I.R.S.T. monthly calendar outlining specific deadlines and due dates.
• Work collaboratively with the Team Leaders and Program Coordinators, inclusive of both Visinet and identified subcontractors.

• Education
  • Required:  Bachelor’s degree.                                          
  • Desired:

• Experience
  • Required: Three years QA experience,  as well as demonstrated experience with the child welfare system.
  • Desired:

• Licenses, Certifications, and/or Registrations: Completion of all Visinet, Inc. training identified for the position.  Attend MANDT training and renew certification yearly.  Attend CPR/First Aide training and renew certification as needed.

• Equipment/Tools/Work Aids: Familiarity with Microsoft Office Programs including Word, Excel, Outlook.

• Specialized Knowledge and Skills:
  • Ability to demonstrate professionalism in the administration of duties.
  • Strong interpersonal, communication skills.
  • Ability to work with minimal supervision.

• Working Conditions:
  • Varied, internal as well as external.
  • Ability to work under pressure and meet strict deadlines.